Service Guarantee & Refunds

This page summarizes the terms that apply to the work we perform. The full terms, including the state addenda that apply outside Illinois, are in our Service Terms & Conditions. Where this summary and those terms differ, the Service Terms & Conditions and your signed estimate control.

Our Workmanship Warranty

For one year from the date the work is completed, we will correct any defect in the workmanship of the labor we performed, at no charge. Contact us as soon as you notice a problem. We will re-perform or repair the affected work; if that is not practical, we will refund the labor charge for that work.

This warranty does not cover equipment or parts, which are covered by the manufacturer. It also does not cover damage or failures caused by misuse, neglect, lack of maintenance, or clogged filters or drains; installation, repair or modification by anyone else after our work; storms, floods, lightning, earthquakes, fire, power surges or utility failures; pests, rodents, or corrosion from environmental conditions or chemicals; normal wear and tear, or consumable items such as filters, belts, batteries and UV lamps; or pre-existing conditions in your home or system. Service calls for problems that are not covered are billed at our standard rates.

Manufacturer Warranties

Equipment and parts we install are covered by the manufacturer’s written limited warranty, not by us. The manufacturer sets those terms, and we will give you a copy on request before you buy.

Most manufacturers require you to register the equipment within a set time, often 60 days after installation, to receive the full warranty term. Registration is your responsibility. We may register equipment for you as a courtesy, but we are responsible for a registration only if we confirm in writing that we completed it.

You may use any qualified service provider for maintenance. You are not required to use us to keep a warranty in effect, though manufacturers can deny a claim when equipment was not maintained according to their instructions, so keep your records.

Service Call Charges

• Office hours (8 a.m. to 5 p.m., Monday through Friday): $130.00
• Weekday evenings (5 p.m. to 8 p.m., Monday through Friday): $180.00
• Nights (8 p.m. to 8 a.m.), weekends and holidays: $260.00

The charge is based on the time your appointment is scheduled to start, and we tell you which charge applies before we dispatch a technician. Additional diagnostic time, parts and repairs are priced separately, and you approve the price before that work starts.

You may cancel or reschedule at no charge by calling (847) 224-2420 or through our Contact page at least 24 hours before your appointment window. If you cancel with less than 24 hours’ notice after a technician has been scheduled, or no one provides access at the scheduled time, we may charge the service call charge that applies to that appointment’s time. We may waive it for medical emergencies, severe weather, power outages or other circumstances beyond your control. No charge applies to a cancellation made under a legal cancellation right.

Deposits, Cancellations and Refunds

• Legal cancellation rights come first. Where a cancellation right described on our Statutory & Regulatory Disclosures page applies, no cancellation fee, restocking fee or non-refundable deposit applies, and we refund within the time the law requires.
• Installations. After any legal cancellation period ends, you may cancel before work begins by telling us in writing. We refund your deposit less the costs we actually cannot recover: supplier restocking or return fees, special-order or non-returnable equipment, permit fees already paid, and labor already performed. You get an itemized accounting.
• Installed equipment. Once equipment is installed, it cannot be returned for a cash refund. If a new system we install does not perform as described in your approved proposal, we will service, modify or balance it until it performs to the manufacturer’s specifications for the system as designed and installed. The warranty exclusions above apply.
• Overpayments and billing questions. Reach us through our Contact page or write to us. We refund overpayments, and payments for work we did not perform, to the original payment method. Approved refunds are processed within 30 days, or sooner where the law requires.