Service Guarantee & Refunds

Our Workmanship Warranty

We will correct any defect in the workmanship of the labor we performed, at no charge, for:

• Service calls and repairs, including component replacements such as a compressor, coil, heat exchanger, motor or control board: 90 days, or until the manufacturer’s warranty on the part we installed ends, whichever is less.
• Installing or replacing a complete furnace, heat pump, air handler or air conditioner: one year, or until the manufacturer’s parts warranty on that equipment ends, whichever is less.
• Work with no manufacturer parts warranty, such as a labor-only repair or a repair using a part whose manufacturer warranty has already ended: 30 days.

Periods run from the date the work is completed. If your estimate or invoice states a longer period, the longer period applies. This warranty covers the original customer who approved the work and does not transfer to a later owner of the property. Contact us as soon as you notice a problem. We will re-perform or repair the affected work; if that is not practical, we will refund the labor charge for that work. Warranty visits are free during office hours (8 a.m. to 5 p.m., Monday through Friday). At other times, the service call charge for that time applies, but the warranty work itself is free.

This warranty does not cover equipment or parts, which are covered by the manufacturer. It also does not cover damage or failures caused by misuse, neglect, lack of maintenance, or clogged filters or drains; installation, repair or modification by anyone else after our work; storms, floods, lightning, earthquakes, fire, power surges or utility failures; pests, rodents, or corrosion from environmental conditions or chemicals; normal wear and tear, or consumable items such as filters, belts, batteries and UV lamps; a condition our technician identified in writing and recommended you correct, if you chose not to; or pre-existing conditions in your home or system. It also does not cover parts you supplied, a temporary repair you chose instead of the repair we recommended, or a component other than the one we repaired or replaced. Service calls for problems that are not covered are billed at our standard rates.

Manufacturer Warranties

Equipment and parts we install are covered by the manufacturer’s written limited warranty, not by us. The manufacturer sets those terms, and we will give you a copy on request before you buy. The manufacturer also decides whether its warranty transfers to a later owner of the property. Some manufacturers limit or deny warranty coverage on equipment a consumer buys online, by phone or at auction. For example, Daikin, Amana and Goodman each state that no warranty is offered on their equipment purchased by consumers over the internet (including web auctions), by telephone or by other electronic means, unless the unit is installed by a dealer that follows all applicable federal, state and local codes and licensing requirements. If you supply the equipment, we do not confirm or provide its manufacturer warranty.

Most manufacturers require you to register the equipment within a set time, often 60 days after installation, to receive the full warranty term. Registration is your responsibility. We may register equipment for you as a courtesy, but we are responsible for a registration only if we confirm in writing that we completed it.

You may use any qualified service provider for maintenance. You are not required to use us to keep a warranty in effect, though manufacturers can deny a claim when equipment was not maintained according to their instructions, so keep your records.

Service Call Charges

• Office hours (8 a.m. to 5 p.m., Monday through Friday): $130.00
• Weekday evenings (5 p.m. to 8 p.m., Monday through Friday): $180.00
• Nights (8 p.m. to 8 a.m.), weekends and holidays: $260.00

The charge is based on the time your appointment is scheduled to start, and we tell you which charge applies before we dispatch a technician. Additional diagnostic time, parts and repairs are priced separately, and you approve the price before that work starts.

To cancel or reschedule, call (847) 224-2420 or email info@restassuredhvac.com. Charges are based on the service call charge for your original appointment’s time. Cancelling with 72 hours’ notice or more is free. With 24 to 72 hours’ notice, we may charge half the service call charge, and with less than 24 hours’ notice, the full charge. Your first reschedule with 24 hours’ notice or more is free. A reschedule with less than 24 hours’ notice, and the second and each later reschedule of the same appointment, may be charged half the service call charge. After three reschedules, the service call charge must be paid in advance to book, and it is applied to the visit. If no one provides access at the scheduled time and you did not tell us in advance, we may charge the full service call charge. We may waive these charges for medical emergencies, severe weather, power outages or other circumstances beyond your control. No charge applies if we cancel or reschedule, or to a cancellation made under a legal cancellation right.

Deposits, Cancellations and Refunds

• Legal cancellation rights come first. Where a cancellation right described on our Statutory & Regulatory Disclosures page applies, no cancellation fee, restocking fee or non-refundable deposit applies, and we refund within the time the law requires.
• Installations. After any legal cancellation period ends, you may cancel before work begins by telling us in writing. We refund your deposit less the costs we actually cannot recover: supplier restocking or return fees, special-order or non-returnable equipment, permit fees already paid, and labor already performed. You get an itemized accounting.
• Installed equipment. Once equipment is installed, it cannot be returned for a cash refund. If, within 90 days after installation, a new system we install does not perform as described in your approved proposal, we will service, modify or balance it until it performs to the manufacturer’s specifications for the system as designed and installed. This commitment also covers only the original customer and does not transfer to a later owner. The warranty exclusions above apply.
• Overpayments and billing questions. Email info@restassuredhvac.com or write to us. We refund overpayments, and payments for work we did not perform, to the original payment method. Approved refunds are processed within 30 days, or sooner where the law requires.