Privacy Policy

Who We Are

Rest Assured HVAC LLC (“we,” “us,” “our”) is a heating, ventilation, air conditioning and refrigeration contractor based in Elgin, Illinois. This policy covers restassuredhvac.com and the information we collect when you contact us, request an estimate, book service, or hire us for work.

Some of our tools are run by other companies on our behalf. Online booking, scheduling and service texts (such as appointment reminders, technician tracking links and invoices) run through Housecall Pro; our marketing emails run through Brevo; our marketing text messages run through either Brevo or Housecall Pro, depending on which opt-in you use; and financing applications are handled by independent lenders. Those platforms have their own privacy policies, which apply to what they do with your information.

Information We Collect

• Contact information you give us: name, service address, mailing address, email address and phone number.
• Property and equipment information: details about your HVAC system, model and serial numbers, service history, photos and notes our technicians take to document the work.
• Job and billing records: estimates, invoices, payment records and warranty registrations. Card payments are handled by our payment processor; we do not store full card numbers.
• Communications: emails, text messages, web form submissions and notes from phone calls about your service.
• Website and device information: IP address, browser type, pages viewed and similar data collected through cookies and analytics tools. Our Opt-out Preferences page lists every cookie and lets you change your choices.

We do not ask for and do not want sensitive information such as Social Security numbers, government ID numbers or health information. Please do not send those to us.

How We Use It

• To schedule appointments, dispatch technicians and perform the work you request.
• To prepare estimates and invoices, take payment and handle warranty claims.
• To send appointment confirmations, technician tracking links, invoices and receipts.
• To send maintenance reminders, seasonal offers and other marketing, when you have asked to receive them.
• To answer your questions, resolve problems and keep records of the work we did.
• To run and improve this website, and to protect against fraud and misuse.
• To meet our legal, tax, licensing and permitting obligations.

Who We Share It With

We do not sell your personal information, and we do not rent or trade it. We share it only in these situations:

• Service providers who run our business: Housecall Pro for scheduling, dispatch, estimates, invoicing and the marketing text campaigns you opt into through our booking and quote forms; Brevo for the marketing email and text campaigns you opt into through our website; our payment processor; Adobe Acrobat Sign for the documents you sign electronically with us, such as our home repair consumer-rights acknowledgment; and our hosting and website providers.
• Analytics and advertising providers: the services listed on our Opt-out Preferences page, currently Google (Site Kit and Analytics, Ads and DoubleClick, Fonts, Maps, reCAPTCHA and YouTube), Microsoft (Clarity and Microsoft Ads), Meta (Facebook and Instagram), X (formerly Twitter), LinkedIn, TikTok and Brevo. They receive website and device information, such as the pages you visit and how you interact with our ads, not your service records. We use this information to measure our advertising, not to show you personalized ads. You can review and change your cookie choices at any time on that page.
• Lenders you choose: if you apply for financing, your application goes directly to that lender. We are not a lender and do not make credit decisions.
• Equipment manufacturers: for warranty registration and warranty claims on the equipment we install.
• Permit authorities and inspectors: where a permit or inspection requires your property information.
• Subcontractors we use on your job, limited to what they need to do the work.
• When the law requires it, or to establish or defend legal claims.

Text Messages

We collect your mobile number only when you give it to us through our website forms, our booking page, or when you hire us. Transactional messages about your service — such as appointment reminders, technician tracking links and invoices — are sent through our scheduling system, Housecall Pro, as part of the work you hired us to do. Promotional messages, seasonal maintenance deals and marketing offers are sent through either Brevo (opt-in via our Email Sign-Up page) or Housecall Pro (opt-in via Online Booking, our Quote request form, a Service Request, or our website chat widget), and only to numbers that opt in through one of these. Housecall Pro’s own marketing terms and privacy notice, which apply to texts sent through its forms, are at housecallpro.com/marketing/terms and housecallpro.com/marketing/privacy. Reply STOP to any marketing text to opt out of that channel; opting out of one does not automatically opt you out of the other.

No mobile information will be shared with third parties/affiliates for marketing/commercial purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Message frequency varies. Message and data rates may apply. Reply STOP to cancel or HELP for help. Your mobile information will not be sold or shared with third parties. Full texting terms are on our Web Terms and Conditions page.

Email

Marketing emails we send include our mailing address and a one-click unsubscribe link. Unsubscribing from marketing does not stop service emails such as appointment confirmations, estimates, invoices and receipts, because those are part of the work you hired us to do.

Cookies and Website Analytics

This website uses cookies and similar technologies for basic functionality, analytics and advertising measurement. We do not use them to show you personalized ads. Some of them load automatically when you visit, and you can decline or change which categories are allowed at any time on our Opt-out Preferences page, which also lists each service and what it is used for.

Biometric Information

We do not collect, capture, store, buy, trade or use biometric identifiers or biometric information, such as fingerprints, retina or iris scans, face geometry or voiceprints, from website visitors or customers. If that ever changes, we will update this policy, obtain written consent, and publish a retention and destruction schedule as the Illinois Biometric Information Privacy Act (740 ILCS 14/) requires.

How Long We Keep It

We keep job records, estimates, invoices and warranty documentation for as long as we need them to support your equipment and its warranties, and to meet tax, licensing, insurance and legal requirements. Marketing contact information is kept until you unsubscribe or ask us to remove it.

Cookies and similar technologies expire on the schedules set by each provider, which are described on our Opt-out Preferences page. You can clear them in your browser at any time, or withdraw your consent on that page.

Your Choices

• Texts: reply STOP to any message, or call or email us.
• Marketing email: use the unsubscribe link in any marketing email.
• Cookies: change your choices on the Opt-out Preferences page.
• Your records: contact us to ask what we hold about you, to correct it, or to ask us to delete it. We will respond to reasonable requests, though we may need to keep records required by law, by our insurance, or to support an active warranty.

If you live in a state that gives you additional privacy rights, tell us when you contact us and we will honor the rights that apply to you.

Security and Children

We use reasonable safeguards to protect the information we hold, and we limit access to the people who need it to do their jobs. No system is perfectly secure, so we cannot guarantee absolute security.

This website is not directed to children under 13, and we do not knowingly collect information from them. If you believe a child has given us information, contact us and we will delete it.

Changes and Contact

We may update this policy. The date at the top shows when it last changed, and changes take effect when posted.

Rest Assured HVAC LLC
PO Box 5440, Elgin, IL 60121-5440
Email: info@restassuredhvac.com
Phone: (847) 224-2420