Legal

Emergency Waiver for Home Repairs

Illinois law gives you three business days to cancel a home repair purchase made at your home. If you have a genuine emergency and want us to start right away, you can give up that right only by writing a statement yourself, in your own handwriting. Here is how that works, and how to get the form.

Last updated: October 13, 2026

Why this isn’t a digital form

Under the Illinois Consumer Fraud and Deceptive Business Practices Act (815 ILCS 505/2B) and the FTC’s Cooling-Off Rule (16 CFR Part 429), you may give up the three-business-day right to cancel only for a genuine emergency, and only by a statement written entirely in your own words and your own handwriting. We cannot write it for you, suggest wording, or accept a pre-printed waiver — so, unlike our other acknowledgments, this one cannot be signed digitally through Adobe Sign.

This waiver does not give up your right to cancel if you are 65 or older and the sale came from a visit you did not invite, or your right to cancel work paid from property insurance proceeds. See “Rights this doesn’t waive” below.

Get the form

Your technician will normally bring this form with them. If you need a copy in advance, download it below, print it, and write and sign Part 1 in your own hand before any work starts. Part 2 authorizes the work and pricing. Your technician gives you a copy and attaches the original to your job.

Download the Emergency Repair Work Waiver (PDF)

You can also read the Illinois Attorney General’s Three Day Right to Cancel Home Repair notice (PDF), which explains this right in full and includes a blank cancellation form.

Rights this doesn’t waive

Age 65 or older: if the sale resulted from a visit you did not invite, you keep 15 full business days to cancel (815 ILCS 513/22). An emergency statement does not waive this right.
Insurance-paid work: your right to cancel work paid from property insurance proceeds (815 ILCS 513/18) is not affected.
Everything else in our Service Terms & Conditions, including warranties and refund rights, still applies.
Property outside Illinois: Indiana, Iowa, Michigan, Ohio and Wisconsin have their own rules, set out in the state addenda to our Service Terms & Conditions.